T&Cs for Benchmarking Studies
When booking onto a benchmarking study with Agenda Consulting you are agreeing to these terms and conditions. You will receive an automated email to confirm your booking and, if you choose to pay online, a confirmation of your payment. If you elect to pay by invoice, it will be emailed to you.
Payment
All invoices are payable within 30 days of date of invoice. Please note that non-payment after booking onto a benchmarking study does not indicate a cancellation. No refunds will be issued unless cancellation is made within 30 days of booking onto the study.
Cancellation Policy
Cancellations must be made by email to info@agendaconsulting.co.uk, by telephone to 01865 263720 or in writing to Agenda Consulting, 2nd Floor, 11-12 Cornmarket Street, Oxford, OX1 1HU.
Conditions of Participation
All participants (client) are required to complete the questionnaire. In the event your organisation is unable to complete the questionnaire, no refund will be given. No information will be attributed to individual organisations in any published report, with the exception of good practice examples, which are optional to complete and will only be available to other participating organisations.
The client must nominate a lead user to access the client area within the Agenda Benchmark Database (ABD) and provide Agenda with their contact name, email address, job title and telephone number. Should the lead user change, or additional users be added by or on behalf of the client, the client is responsible for keeping the users and the users’ information current.
The client shall ensure that all user information is kept updated and current, including:
- Usernames and passwords where applicable
- Removal of users who no longer require, or are no longer permitted access, to ABD
The client must provide the contact details of one member of staff (name, email address), to be made available to other participants within the Contact Zone* for the duration of the Study, which is up to 3 years. The client is responsible for compliance with the data protection policy relating to the use of its users’ personal information in [Name of Study]. Should the contact change, the client must inform Agenda, and Agenda will amend the contact information in the Contact Zone within ABD.
*The Contact Zone is a section within the benchmark study and sits in the client area, access to which is password controlled. Organisations’ data from their most recent submission from the current and/or previous 2 years is available to select as comparators by other participants in the benchmark study. The contacts in the Contact Zone are there in the event that a participant wishes to find out more about a particular initiative another organisation has undertaken and which is described in the Good Practice Zone. The contact is under no obligation to respond to an approach from another participant.
Please view the Agenda Consulting Privacy Policy for details on how we process your data.
T&Cs for booking to attend an Event
When booking onto an event with Agenda Consulting you are agreeing to these terms and conditions. You will receive an automated email to confirm your booking and, if you choose to pay online, a confirmation of your payment. If you elect to pay by invoice, it will be emailed to you.
Payment
All invoices are payable within 30 days of date of invoice or the date of the event, whichever is the earliest. Please process your payment for the event fees as soon as you receive the invoice, as payment must be made by the event date. Non-payment after booking onto an event does not indicate a cancellation, unless you have informed Agenda Consulting that you no longer require your booking within the time-scales indicated in the cancellation policy below.
Cancellation Policy
Cancellations made 60+ days before the event will be charged at 10% of the delegate fee. Cancellations made between 60 and 30 days before the event will be charged at 50% of the delegate fee. No refunds will be made for cancellations after this time. However, you can make a delegate substitution at any time. Cancellations and substitutions must be made by email to info@agendaconsulting.co.uk, by telephone to 01865 263720 or in writing to Agenda Consulting, 2nd Floor, 11-12 Cornmarket Street, Oxford, OX1 3EX.
The cancellation policy is applicable for all bookings made, as a place has been reserved for you. Agenda Consulting reserves the right to require payment of unpaid invoices of no-shows, as these incur the same cost for Agenda Consulting and prevent the place being offered to other participants.
If the event is cancelled by Agenda Consulting
In the event that Agenda Consulting may have to cancel or postpone an event, we will endeavour to give you at least 2 weeks’ notice, unless an emergency such as security conditions has led us to cancel the event. If a cancellation takes place, we will refund your event fee or transfer your booking to another date or event, whichever suits you best. Agenda Consulting are not responsible for the refund of travel, accommodation or any personal expenses incurred.
Condition of Attendance
It may be necessary, for reasons beyond the control of Agenda Consulting, to change the content and timing of the programme, the date, the venue or the speakers.
Agenda will produce a delegate list which will be shared with all attending delegates. It will contain the contact’s name, job title, organisation, and workshop numbers. Please view the Agenda Consulting Privacy Policy for details on how we process your data.
T&Cs for booking on a Webinar
When booking onto a webinar with Agenda Consulting you are agreeing to these terms and conditions. You will receive an automated email to confirm your booking with a link to access the webinar.
Conditions of Participation
Neither the whole nor any part of the webinar may be copied, recorded, reproduced, distributed or transmitted to a third party by any means whatsoever without first obtaining our consent in writing. Extracts from this webinar and any materials used in the webinar may only be used or quoted with our prior permission (which is at our sole discretion) and provided we are fully credited.
Please view the Agenda Consulting Privacy Policy for details on how we process your data.
T&Cs for buying a Publication
When purchasing a publication from Agenda Consulting you are agreeing to these terms and conditions. You will receive an automated email to confirm your order and, if you choose to pay online, a confirmation of your payment, plus a link to follow to download the publication. If you elect to pay by invoice, it will be emailed to you, along with a link to follow to download the publication.
Payment
All invoices are payable online at the point of sale.
Conditions of Use
Copyright in this publication is protected under the Copyright Designs and Patents Act 1988 (as amended from time to time) and is owned by Agenda Consulting Ltd. Neither the whole nor any part of this survey may be copied, reproduced, distributed or transmitted to a third party by any means whatsoever without first obtaining our consent in writing. Extracts from this publication may only be used or quoted with our prior permission (which is at our sole discretion) and provided we are fully credited.
Disclaimer: This publication should not be relied upon as a substitute for specific advice concerning your organisation. Agenda Consulting Ltd accept no responsibility for any consequences and/or for any loss occasioned to your organisation (whether directly or indirectly) as a result of any person acting or refraining from acting as a result of any statement or opinion contained in this publication.
Please view the Agenda Consulting Privacy Policy for details on how we process your data.
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